We want you to love your RubBall as much as we do. If there is any reason you are not satisfied with your RubBall, you have 90 days to return it with a money-back guarantee, no questions asked.

1. Returns are accepted within the first 90 days from the date of purchase. If you are within your first 90 days, please reach out to our Customer Support Team via email at

2. Once we receive your email, Our customer support team will send you address for return. We do not cover the shipping cost for the returned device. We advise that you hold onto your tracking information as we are not responsible for lost packages by the carrier.

3. Once we receive the return device to our warehouse, it will take approximately 2 business day to process a refund.

4. Once we issue the refund, it can take 5-7 business days for it to reflect in your original method of payment.

If you have any questions at all regarding our Returns Policy please reach out directly to us at and one of our customer support specialists will help within 2 business day.