1. Returns are accepted within the first 90 days from the date of purchase. If you are within your first 90 days, please reach out to our Customer Support Team via email at info@rubball.com.
2. Once we receive your email, Our customer support team will send you address for return. We do not cover the shipping cost for the returned device. We advise that you hold onto your tracking information as we are not responsible for lost packages by the carrier.
3. Once we receive the return device to our warehouse, it will take approximately 2 business day to process a refund.
4. Once we issue the refund, it can take 5-7 business days for it to reflect in your original method of payment.